Contact Point

Today it's more important than ever to maximize your resources. Every day thousands of organizations worldwide utilize Microsoft® Outlook® and Exchange® Server to connect ideas and share information. Iwatsu's Contact Point application enables you to expand the boundaries of Outlook® and Exchange® to create and maintain corporate knowledge capture system. In return, Contact Point gives you a competitive advantage by linking your corporate knowledge base to each call.

Contact Point is the first software application to embed full telephony call control such as dial, answer, hold, transfer and conference inside Microsoft® Outlook®. Through the use of enterprise-wide Microsoft® Exchange® data sources such as global address lists, address books, calendars and contact folders, Contact Point provides the features necessary to handle all of your communication needs from your desktop computer.
Combined with Microsoft® Outlook® and Microsoft® Exchange® Server, Contact Point delivers the following:

  • Full Control of an ADIX Digital Telephone
  • Call Logging
  • Email
  • Fax
  • Scheduling
  • Contact Management
  • Outdialing from Contact List

Contact Point enhances Outlook® by adding the capability to capture and store telephone call information. important conversation content (call data) can be captured and all inbound and outbound activity may be logged. The contact record becomes the central source for anyone in the organization or work group to view all call data related to a particular business contact. Contact Point also automates the scheduling of return phone calls and can add action items to "To-Do" tasks.

An alternative version of Contact Point is available for use with contact management applications including Symantec® Act!®, Maximizer®, GoldMine®, and Iwatsu's Omega-Phone Contact Manager. This version provides organizations that have not standardized on Microsoft® Outlook® with the following advantages:

  • Visual Call Control
    • Dial
    • Answer
    • Hold
    • Transfer
    • End Call
  • Call Logging
  • Dial from Contact List
  • Dial from Call Log List
  • Incoming Call Screen Pop